STRATEGIC CONSULTANCY
FOR BRANDS WITH SOUL
What we do.
We work with heritage, craft and ethical brands
Who are on a mission to stay ahead of the game by doing the right thing.
We help them achieve this through building a robust and actionable consumer facing brand framework with smart back-end ecommerce operations.
So that your brand is fit to succeed in an ever changing online world.
Which means you keep your brand promise to valued customers and make them want to return.
Reaching your North Star
Working closely with the founders we craft to within an inch of its life your brand story and all of the elements that create that story.
Researching the market and competitors to create a compelling narrative that makes people choose you over your competitors.
It starts with a 4 hour session with the founders to understand your vision, offering and where you want to be 6 months, 2 years and 5 years.
We then craft your mission, vision and key values in your own distinct brand tone of voice.
Building a brand has many moving parts and those parts that are not the consumer facing elements of your brand are just as vital.
These technical parts can also be quite daunting for a new brand or one that needs to be overhauled. But the behind the scene operations are just as vital in making people come back and become loyal customers.
We make the complex simple for you.
Designing your operations from the ground up or just smoothing out the edges of your systems. From web build and customer services through to email marketing and fulfilment.
START
BUILD
RETAIN
How we do it
Returning customers are the lifeblood of any ecommerce business. Building loyalty through everything you do. It costs 7 times more to acquire a new customer, as convert a customer who has trusted you before.
How to keep customers from coming back isn't just offering discounts (although this can help).
We analyse your customer's journey pre and post sale to create an actionable plan to ensure customers keep coming back and whilst making sure your trust reviews are constantly 5 stars.
Challenge: Sir Gordon Bennettt had ambitions of becoming a major ecommerce player that was a trusted business but was starting from scratch.
Solution: We built the brand from the ground up. Starting with building a positioning framework, competition analysis and customer personas. This also included mission & vision statements and a brand bible so both consumers and stakeholders understood the brand. In tandem we oversaw the build of the consumer facing website in Wordpress and implemented a robust warehouse system, CRM, and email system.
Results: Sir Gordon Bennett has become the UKs premier British craftsmanship online brand with over 120 brands onboarded, 25,000 email subscribers, 1200+ 5 Star Ratings on Trustpilot with an average review rate of 15% against industry average 4% and £600,000 revenue generated.
Challenge: Garstin 1871 is a brand with a long history but needed to be fit for the modern world.
Solution: We began by researching the history of Garstin 1871, then crafted a new positioning framework that plays into the historical strengths of Garstin 1871 but creating a more future facing framework. We completed a competition analysis and devised customer personas. This also included mission & vision statements and a brand bible so both consumers and stakeholders understood the brand. We then oversaw the build of the consumer facing website in Shopify.
Results: A successful relaunch of Garstin 1871
View: www.garstin1871.com
Who we have done it for.
Challenge: Birkdale hold a coveted Royal Warrant and are the industry goto brand for durable fencing but want to become a household name in the consumer market and by doing so increase sales by over 30% in the next 3 years.
Solution: A consumer facing website was required to compliment their B2B portal. We project managed the web build in Shopify utilising many of our network experts. We also created a stream of traffic generating blogs that were pertinent to consumers making decisions about which fencing to use at home.
Results: A successful consumer facing website that drives traffic and easy to navigate.
Challenge: HOAP are on a mission to change the world one soap bar at a time but were at the beginning of their journey.
Solution: We dug deep into the founders thoughts and beliefs in what she wanted to achieve with HOAP. We then created a critical path to launch that encompassed everything from brand, product development, packaging, website, consumer engagement, fulfilment and product extensions.
Results: Launching soon with an earth saving product all based around a simple yet beautiful Shopify site.
Dan
Neil
Dan makes things tick and run smoothly. With over 15 years of e-commerce experience including 5 at director level as CCO and CFO. Successfully project managing the delivery of complex technical solutions for online stores in different sectors, including B2C and DTC retail, live events, and print and merchandise.
Dan establishes the needs of the business and creates solutions to support the pursuit of those business goals. Whether that be sales, technical, logistics or customer experience.
Neil is a strategic thinker and brand driver. For over 20 years he has honed his creative thinking and problem solving skills at some of the world’s most famous creative agencies including Ogilvy, Saatchi and Saatchi and Grey. Winning over 50 international awards for creativity.
Neil's focus is on crafting coherent brand narratives. Storytelling that wins both the hearts and minds of consumers.
Who we are.
Contact us.
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contact@saint-dunstans.com